From 2010-2013, the Richmond Public Library joined as a lead partner in the Broadband Technology Opportunities Program (BTOP) to study tutor facilitated digital literacy. During the 3-year period, Richmond library’s program LEAP, served 1,933 learners.
The authors wrote a great summary of their work, "How do Marginalized Adults Acquire Digital Literacy? Findings from a 3-year Study." The Tech Tips for Teachers blog and website is a great resource for digital literacy instruction.